When investing in electronic locks for commercial or distribution purposes, understanding warranty coverage is essential. Our smart locks are backed by comprehensive warranties that cover mechanical components, electronic systems, and surface finishes. These warranties are designed to give resellers, project managers, and business buyers confidence in product reliability and long-term support. With robust technical backing and post-sale assistance, our electronic lock solutions deliver both performance and peace of mind. This guide outlines exactly what’s covered to protect your investment.
Key Takeaways
- Our electronic locks are backed by a comprehensive warranty, covering mechanical parts, finishes, and electronic components—ideal for dealers and commercial clients seeking long-term reliability.
- The warranty includes lifetime coverage for mechanical and finish defects under normal use, and a two-year warranty on electronic components, ensuring dependable post-sale support.
- Warranty claims are straightforward: submit proof of purchase and follow the outlined steps. Our 24/7 support team is ready to assist distributors and partners with any service needs.
Overview of Our Electronic Lock Warranties
Our electronic lock warranties are engineered to deliver reliable, full-spectrum coverage—ideal for dealers and commercial clients who value long-term product assurance. The warranty includes protection for mechanical components, surface finish, and electronic modules, ensuring comprehensive support across all critical parts. Electronic components are covered for two years against malfunctions or connectivity issues, while mechanical parts are protected against manufacturing defects. To maintain warranty validity, proper installation and maintenance are essential. This warranty structure offers partners lasting peace of mind and reinforces confidence in every smart lock solution we supply.
Understanding Warranty Terms
Understanding warranty terms is critical for B2B partners who want to offer reliable electronic lock solutions to their customers. When a defect is identified, knowing what the warranty does—and doesn’t—cover is essential. Most limited warranties exclude incidental or consequential losses, such as property damage or business interruption. Mechanical and finish warranties can vary by brand; some manufacturers offer lifetime coverage, while others set a fixed term. Typically, the maximum claim value is limited to the original purchase price. In addition to express warranties, implied warranties (e.g., merchantability or fitness for purpose) may apply, though they are usually limited to the express warranty period. For distributors and dealers, carefully reviewing warranty terms—including coverage scope, duration, and exclusions—ensures clear expectations and better service for end users.
Mechanical Warranty Coverage
Our lifetime mechanical and finish warranty is engineered to deliver long-term value and confidence to residential end users. This warranty covers defects in materials and workmanship under normal residential use, and remains valid as long as the original purchaser occupies the home. It ensures that any mechanical failure stemming from manufacturing issues will be repaired or replaced at no cost. For our partners, this level of after-sales assurance strengthens product credibility and reduces service friction. Please note, the warranty excludes incidental or consequential damages and does not cover misuse, neglect, or improper installation. Understanding the scope of this warranty allows B2B partners to better inform customers, support claims, and ensure locks are installed and maintained in accordance with our guidelines.
Finish Warranty Details
Our electronic locks are backed by a Lifetime Finish Warranty that protects against manufacturing defects in materials and workmanship, ensuring long-term visual appeal and surface integrity for residential use. This warranty remains valid as long as the original homeowner occupies the property and applies to units purchased or produced on or after December 1, 2001 (verified via proof of purchase or production stamp). Coverage includes issues such as tarnishing, flaking, or discoloration under normal use. However, the finish warranty excludes damage caused by scratches, abrasions, misuse, abuse, or use in commercial environments. For dealers and distributors, communicating these terms clearly helps reduce post-sale friction and sets accurate expectations for homeowners seeking both aesthetic durability and product assurance.
Electronic Components Warranty
Our electronic components warranty provides one year of coverage from the date of purchase, protecting against defects in electronic parts such as circuitry, connectivity modules, and digital interfaces. This warranty ensures that any operational issues—such as connectivity failures or component malfunctions—are promptly addressed, which is vital for maintaining system integrity in smart lock deployments. To qualify, the product must be correctly manufactured, professionally installed, and used under normal conditions. Coverage excludes issues resulting from misuse or improper setup. For dealers and partners, this warranty offers added assurance and helps streamline post-sales support while reinforcing product reliability.
Smart Lock Specifics
Smart locks feature distinct warranty terms that differ from traditional mechanical locks. Most high-quality models include a lifetime warranty on internal mechanical components, but the coverage for electronic parts—such as keypads, biometric sensors, and circuit boards—is typically limited to 1–2 years. This means the mechanical core is long-term protected, while the smart features have shorter coverage windows.
Improper installation, failure to follow manufacturer guidelines, or commercial usage without the proper warranty classification can void coverage. Additionally, finish warranties usually exclude damage from abrasions, chemicals, or wear and tear. For commercial applications—such as hospitality, coworking spaces, or multi-tenant offices—suppliers should confirm whether the product includes a commercial-grade warranty with relevant terms.
Reviewing and communicating warranty terms upfront ensures buyers understand the full scope of protection. This clarity supports smoother after-sales service and helps position your brand as transparent and reliable in B2B partnerships.
Warranty Exclusions and Limitations
While our limited warranty offers broad protection, it’s essential to understand the exclusions and limitations that define its scope. Our warranty coverage is strictly limited to the terms explicitly outlined—implied warranties are also limited in duration, and we do not cover incidental or consequential damages. Claims are capped as per the warranty terms, and recovery is limited to product repair or replacement.
Importantly, warranty coverage is only valid for products purchased through authorized distributors. Items bought from unauthorized sellers—including certain online platforms—are not eligible. Additionally, warranties are non-transferable and apply exclusively to the original purchaser, reinforcing the integrity of the support we provide.
Other key exclusions include:
- Damage from improper or unauthorized installation
- Exposure to chemicals such as paint or solvents
- Modifications using non-original parts
- Labor, installation, or service fees beyond product replacement or repair
Understanding these terms helps commercial buyers manage customer expectations, ensure proper product use, and maintain warranty eligibility. All warranty claims and decisions are made at the sole discretion of the manufacturer.
How to Make a Warranty Claim
Submitting a warranty claim is a simple and efficient process designed to minimize downtime and ensure customer satisfaction. To initiate a claim, proof of purchase is required, verifying that the product was obtained through an authorized reseller or distribution channel.
For U.S. customers, defective products must be returned with prepaid freight to Weiser’s customer service center. Alternatively, claims can be initiated by calling 1-800-327-LOCK or visiting kwikset.com/support. In some cases, customers may be asked to complete basic troubleshooting steps before a replacement is approved—helping to resolve issues quickly and reduce unnecessary returns.
Please note that shipping, repair, or service costs not covered by the warranty may be the responsibility of the customer, depending on the specific terms. Dealers and partners are encouraged to inform end users of these conditions to streamline the support process.
Replacement Options and Procedures
When replacing defective products under warranty, we provide two streamlined options: Advanced Exchange and Receive/Ship. With the Advanced Exchange, a replacement unit is dispatched immediately along with a prepaid return label, allowing you to maintain security without delays. The Receive/Ship method involves issuing a prepaid label and shipping instructions first, with the replacement unit sent once the defective item is received—ensuring cost-effective processing without added freight expenses.
All replacement parts are either identical to or equivalent in performance to the original product. If needed, individual components may be replaced to restore full functionality, keeping your smart lock system secure and operational with minimal disruption.
Customer Support and Assistance
Our customer support services are built to deliver reliable and efficient assistance for all your warranty and product-related needs. We provide 24/7 multi-channel support, including phone, email, and live chat, so you can connect with us whenever support is required. Whether you’re handling warranty claims, product setup, or troubleshooting for clients, our dedicated support team ensures fast, professional responses to minimize downtime. By offering multiple contact options, we make it easy for our B2B partners to maintain high service standards and customer satisfaction.
Tips for Maintaining Your Electronic Lock
Maintaining your electronic lock is crucial for ensuring longevity and optimal performance. Following these maintenance tips ensures your electronic lock operates efficiently for a long time.
Regular cleaning, proper battery management, and timely software updates are essential practices to get the most out of your smart lock.
Regular Cleaning and Inspection
Regular cleaning and inspection maintain the performance and longevity of your electronic lock. Wipe the exterior, keypad, and sensor of the lock monthly with a soft cloth to remove dust and grime that can accumulate and affect performance. Avoid using harsh chemicals during cleaning, as they can damage the lock.
During your monthly inspection, check for any signs of normal wear or damage. Identifying potential issues early can worry vary labor repair more significant problems down the line.
Regular cleaning and inspection are simple yet effective ways to ensure your electronic lock remains in top condition.
Battery Management
Proper battery management is essential for the reliable operation of your electronic lock. Batteries should be replaced every 6-12 months or when the low-battery alert activates, ensuring that your lock continues to function without interruption. For the best results, use high-quality alkaline batteries to ensure optimal performance.
Some smart locks offer rechargeable battery options, providing a cost-effective and environmentally friendly alternative. Timely battery replacement and using high-quality batteries are crucial steps in maintaining the performance of your electronic lock.
Software and Firmware Updates
Regular software and firmware updates enhance the security and functionality of your electronic lock. Many electronic locks have software that can be updated to:
- Enhance security
- Improve functionality Regularly updating the lock’s software can help:
- Mitigate security threats
- Improve features.
Firmware updates may introduce new functionalities and improve the overall user experience. Keeping your electronic lock’s firmware up to date ensures enhanced security and a better user experience.
Maximizing Warranty Benefits
To help your clients maximize the value of their smart lock warranty, it’s essential to promote informed usage and proper care. Encourage end users to follow installation guidelines precisely—improper setup can void warranty coverage and increase service costs. Routine maintenance, including surface cleaning, defect inspections, and timely battery replacements, is critical to preserving lock performance during the warranty period.
As a dealer or installer, recommend that clients retain records of purchase, installation, and maintenance. These documents are often required to validate warranty claims and ensure smooth service processing. It’s also important to clarify the coverage duration, what components are included (mechanical, finish, electronic), and any exclusions—especially for commercial use.
Lastly, educate buyers about potential out-of-pocket costs, such as return shipping or labor charges, which may not be covered. By setting clear expectations and encouraging proactive maintenance, you help clients reduce long-term risk and ensure sustained satisfaction with their investment in smart lock solutions.
Understanding Your Legal Rights
Understanding warranty-related legal obligations is essential for both smart lock suppliers and resellers. The Magnuson-Moss Warranty Act mandates transparency in warranty terms and gives buyers legal recourse in the event of a breach. Additionally, implied warranties—enforced by state laws—ensure that smart locks sold are free from material defects and fit for their intended purpose.
These legal protections typically apply to original purchasers only, so warranty rights do not extend to resold or secondhand units. It’s important for distributors and dealers to communicate these terms clearly to avoid disputes.
Some U.S. states provide stronger consumer protections than federal laws, including limitations on “as-is” sales and lemon laws for persistently defective products. Staying compliant with these legal requirements helps safeguard your business, supports your clients, and reinforces your reputation as a trusted smart lock supplier.
Summary
For distributors, dealers, and commercial buyers, understanding the scope of electronic lock warranties is vital for protecting your investment and ensuring product reliability. Our comprehensive warranty coverage includes mechanical components, surface finish, and electronic modules—safeguarding against manufacturing defects in materials and workmanship.
Proper maintenance extends lock performance and reduces warranty claims. By staying informed about coverage details and compliance requirements, you ensure long-term customer satisfaction, minimize after-sales issues, and reinforce your position as a trusted smart lock provider.
Frequently Asked Questions
How long is the warranty period for electronic components?
The warranty period for electronic components is typically two years from the date of purchase. It is advisable to check specific terms with the manufacturer for precise details.
What does the mechanical warranty cover?
The mechanical warranty covers defects in materials and workmanship under normal use for the duration of the original purchaser’s occupancy of the residence. This ensures protection against potential issues that may arise during normal operation.
Are scratches and abrasions covered under the finish warranty?
Scratches and abrasions are not covered under the finish warranty, as it excludes damage from misuse, abuse, or commercial applications.
What are the options for replacing a defective product under warranty?
You can choose between two options for replacing a defective product under warranty: Advanced Exchange, where a replacement is sent immediately, or Receive/Ship, which requires the return of the defective unit before a replacement is provided. Each option has its specific procedure to ensure efficient service.
